Refund policy

If a piece arrives faulty, damaged or not as described, we will repair, replace or refund it in line with Australian Consumer Law, and the return freight is on us. Report any damage as soon as possible with photographs to customercare@darrenpalmer.com, and please keep the original packaging in case we arrange collection. Refunds are issued to the original payment method.

For a change of mind, we accept returns within 30 days of dispatch, provided the product is unopened, unused and in resalable condition. Return shipping for change-of-mind returns is at your expense, and we recommend a registered service. Email customercare@darrenpalmer.com with your order number to arrange it.

Discount code and clearance purchases are not eligible for change-of-mind returns. Made-to-order artwork is produced for you, so change-of-mind returns do not apply once production has begun; faulty or damaged pieces are always covered as above.

Shop the Room returns. The automatic Shop the Room discount does not change your 30-day change-of-mind window, and room items return on the same terms as full price items, with refunds calculated on the price you actually paid for each item. Because the discount is earned by the complete room, if you return part of a room so that what you keep no longer qualifies, we recalculate the discount on the items you keep and adjust the refund so they sit at their correct price. Faulty or damaged items are always covered under Australian Consumer Law, whatever else is in the order.