Terms of service

REPLACEMENT AND RETURNS
Our full replacement and returns terms are set out in our Refund policy. If a piece arrives damaged or faulty, tell us within 48 hours of delivery with photographs to customercare@darrenpalmer.com and please keep the original packaging in case we arrange collection. Change-of-mind returns are accepted within 14 days of delivery. A restocking fee of 20% of the price paid applies, and return freight is at your cost, on the terms in the Refund policy.

PRINT AND PRODUCTION
All Premium Artwork is made to order, in locations across Australia. They require a 7 to 10 business day production time from the date the order is processed. How colour, materials and size can vary across all our pieces, and what counts as a fault, is set out under Colour, materials and size in our Refund policy. Stylised lifestyle images displaying products on our website are for illustrative purposes only, colours may vary in real life.

PRE-ORDERS
Pre-orders are listed with an estimated date for dispatch, which may be delayed pending production. Please allow some additional days from the estimated listed date for us to prepare and dispatch your order. If we can dispatch earlier, we will prioritise your order.

SHIPPING
Delivery rates by category, dispatch times and coverage are set out in our Shipping policy. Your exact delivery fee is displayed at checkout before payment.

PAYMENT OPTIONS
Darren Palmer Home accepts payment by credit card, PayPal, Apple Pay, Google Pay, Shop Pay and Afterpay. Payment is required before an order can be processed. We ship within Australia only.

PROMOTIONS AND SALES
Promotions, discounts and promotional codes are valid for the advertised dates and times only and cannot be extended. Discount codes must be applied at checkout and cannot be added after an order is placed. All promotions are available to Australian residents only and, unless specified, to retail customers only. Promotions cannot be combined unless stated otherwise. The Shop the Room discount is applied automatically at checkout and cannot be combined with a promotional code, including our welcome code; only one discount applies to an order. Our welcome code is not available during sitewide sales. Promotions are not redeemable for cash, cannot be used to purchase gift cards, cannot be redeemed against a prior purchase, are non-transferable, and do not apply to trade and wholesale customers. One promotional code per transaction. Promotions do not apply to GST or duties, and do not include shipping unless stated. Unless specified, promotions do not apply to gift vouchers. Clearance purchases are not eligible for change-of-mind returns. Orders placed with a discount code keep the standard 14-day change-of-mind window, with refunds based on the price you actually paid. Shop the Room orders of $999 or more include one complimentary candle when a candle is in the cart, one per order, while stocks last. Promotional items are available only while stocks last. Darren Palmer Home can, at its sole discretion, extend or terminate a promotion at any time. Orders can be cancelled until they are picked for dispatch. For rugs that is 9:00am Sydney time on the next business day after the order; cushions, art and candles are picked within 1 to 2 business days. Contact customercare@darrenpalmer.com as soon as possible; once a piece has been picked, the returns terms apply.

AFTERPAY
Afterpay lets you pay for your order in four interest-free instalments, due every two weeks, selected as a payment method at checkout. Afterpay is provided by Afterpay, is subject to its own approval, terms and late fees, and is not a Darren Palmer Home payment plan. Please shop responsibly.

PRIVACY
How we collect, use and protect your personal information is set out in our Privacy policy.