Shipping policy

We ship within Australia only.

Dispatch. Orders are processed within 1 to 2 business days. Delivery typically takes 3 to 7 business days once dispatched, with tracking provided. Some remote areas can take longer.

Free shipping during the Black Friday sale, 12 to 30 November. Rugs, runners and rug underlay ship free when your order totals $299 or more at sale prices. Cushions ship free when you order two or more, and so do candles, which also ship free on any order of $499 or more. Art is not included in free shipping. Otherwise the rates below apply.

Rugs and runners. Under $299, a flat rate of $39.95 to metro and regional areas. Rugs travel as bulky freight and are delivered to street addresses only, not PO Boxes. Large rugs cannot be delivered to some rural and remote areas. We check every rug order against our carrier before it ships, and if we cannot deliver to your address we will let you know within 2 business days and refund you in full.

Candles. $12.95 flat rate. Order two or more candles and they ship free.

Cushions. $12.95 flat rate. Order two or more cushions and they ship free.

Wall art. Priced by the size and format of each piece, from $9.95, shown at checkout before payment.

Shop the Room. The room discounts do not apply during the Black Friday sale; every piece in the rooms is at its sale price.

Your order may arrive as more than one delivery. Each piece ships from the specialist who makes it: cushions and rugs from our rug and cushion warehouse, made-to-order art from the print house once production completes, and candles from the candle maker. Every parcel is tracked and you receive a dispatch email for each. Made-to-order art requires 7 to 10 business days of production before dispatch.

Everything ships from our Australian warehouses in Queensland and New South Wales.