Our full replacement and returns terms are set out in our Refund policy. If a piece arrives damaged or faulty, tell us within 48 hours of delivery with photographs to customercare@darrenpalmer.com and please keep the original packaging in case we arrange collection. Change-of-mind returns are accepted within 14 days of delivery. A restocking fee of 20% of the price paid applies, and return freight is at your cost, on the terms in the Refund policy.
PRINT AND PRODUCTION
All Premium Artwork is made to order, in locations across Australia. They require a 7 to 10 business day production time from the date the order is processed. How colour, materials and size can vary across all our pieces, and what counts as a fault, is set out under Colour, materials and size in our Refund policy.
PLEASE NOTE: Stylised lifestyle images displaying products on our website are for illustrative purposes only, colours may vary in real life.
PRE-ORDERS
Getting in early on our upcoming products? Pre-orders are listed with an estimated date for dispatch, which may be delayed pending production. Please allow some additional days from the estimated listed date for us to prepare and dispatch your order. If we can dispatch earlier, we will prioritise your order. If you have any questions or concerns regarding your pre-order, feel free to contact us at customercare@darrenpalmer.com
SHIPPING
Delivery rates by category, dispatch times and coverage are set out in our Shipping policy. Your exact delivery fee is displayed at checkout before payment.
PAYMENT OPTIONS
Darren Palmer Home accepts payment by credit card, PayPal, Apple Pay, Google Pay, Shop Pay and Afterpay. Payment is required before an order can be processed. We ship within Australia only.
PROMOTIONS AND SALES
Promotions, discounts and promotional codes are valid for the advertised dates and times only and cannot be extended. Discounts cannot be applied to orders placed outside of the advertised promotion times. If a discount code is supplied, this must be applied at checkout to redeem the promotion. Discount codes cannot be added after your order has been placed and confirmation received. All promotions are available to Australian residents only. Unless specified, all promotions are available to retail customers only.
Promotions cannot be combined with other promotions. All promotional codes and special offers are not redeemable for cash, cannot be used to purchase gift cards, cannot be redeemed against a prior purchase, are non-transferable, and do not apply to trade and wholesale customers. Only one promotional code or special offer can be applied per transaction. Automatic offers apply without a code; only the best applicable offer applies to an order and automatic offers cannot be combined with discount codes. Unless a promotion states otherwise, promotions do not apply to shipping, GST or duties or similar services. Where a promotion includes free shipping, such as Shop the Room, the delivery fee is waived automatically at checkout while the qualifying items are in the cart. Where free shipping depends on a minimum order value, the minimum is measured on the order total after any discount code is applied. Unless specified, promotions do not apply to gift vouchers. Sale orders keep the standard 14-day change-of-mind window. Promotional items are available only while stocks last. Darren Palmer Home can, at its sole discretion, extend or terminate a promotion at any time.
Orders can be cancelled until they are picked for dispatch. For rugs that is 9:00am Sydney time on the next business day after the order; cushions, art and candles are picked within 1 to 2 business days. Contact customercare@darrenpalmer.com as soon as possible; once a piece has been picked, the returns terms apply.
AFTERPAY
Afterpay lets you pay for your order in four interest-free instalments, due every two weeks, selected as a payment method at checkout. Afterpay is provided by Afterpay, is subject to its own approval, terms and late fees, and is not a Darren Palmer Home payment plan. Full terms at afterpay.com. Please shop responsibly.
PRIVACY
How we collect, use and protect your personal information is set out in our Privacy policy.
Customer Reviews
Overall rating: 4.8 / 5 from 35 reviews.
BEAUTIFUL !!!! So much better than it looked on line
Soft underfoot
Makes the space so much more!!!!!!!!!!
I love Its A Vibe candle 🕯 ❤️ I have purchased its a vibe a couple of times before. It is now my go to candle. The beautiful fragrance fills my house.
Would highly recommend it to everyone.
I love my It’s a Vibe Candle ! It transports me to Byron Bay and creates a beautiful sanctuary when I get home after a stressful day at work . I love to meditate with this candle as it deeply relaxes me . It’s a vibe is now my go to candle of choice . 🙏❤️
I absolutely love this collection of candles! They bring warmth and ambiance to every room in my home. The variety of scents creates a cozy atmosphere, whether I’m unwinding after a long day or setting the mood for a gathering. They are perfect for daily use or special occasions. The flickering flame and crackling wood wick adds a touch of magic, making any space feel inviting.
I received my rug today, I'm absolutely thrilled with it!
It's perfect for my space and such good quality, this is my fourth attempt at getting the right rug, FINALLY I found it!
A very big shout out too for the wonderful customer service I received it was a real treat and so good to be dealing with a small Australian business.
Store owner replied:
Hi Inger, thanks so much for your feedback. Mallee is printed on natural woven linen, so it has a lighter, more relaxed feel than a heavier cotton cover. That’s also what gives it its soft, organic, painterly look. If anything about your cushion doesn’t seem quite right, just email us at customercare@darrenpalmer.com and we’ll be happy to help.
Warmly,
Darren Palmer Home
Absolutely a wonderful experience buying this beautiful cushion. Do yourself a favour and buy from Darren Palmer. You won’t be disappointed.
As I have shared before I love the rug but would love the opportunity to have it custom made for exact measurements I needed
Would also love it if this was available in an outdoor mat
Thank you
Was delighted with my recent purchase. The rug looks fantastic in our chosen spot and we were thrilled with the quality.
The whole experience from
order to arrival was seamless and professional. Can highly recommend.
Can’t really smell the candle in a small space, onto the second one now and disappointed in the fact that you can really smell no fragrance for the price
On opening my “Palmer Pamper Pack” of Duo scented candles, the very thought was the combination of the two scents in the package smelled AMAZING! Mr Palmer has managed to create unique scents that are somehow soothingly familiar at the same time. The very essence of “evocative”. But the most impressive thing about these candles for this self-confessed candle-aholic is how evenly they burn. No annoying tunneling of the wax. Just the soft crackle of the wood wick and a calming scent that travels well throughout my home.
Well, it is a vibe. The candel smells amazing and fills my whole house with the fragrance. Love it. Would recommend to anyone who loves sented candles these candles are amazing
I love my It’s a Vibe Candle ! I light it when I get home from a stressful day at work & it transports me to Byron Bay ! So beautiful to use when I’m meditating . I also love the crackle of the wick . It’s a vibe is my go to candle to create a sanctuary at home . So beautiful. Thank you 🙏
Upon opening my Palmer Pamper Pack of Duo scented candles, the very first thing I thought was the combination of the two scents together in the package smelled AMAZING! Mr Palmer has managed to create unique scents that are somehow soothingly familiar at the same time. (The very essence of “evocative”.) But the most impressive thing about these candles for this confessed candle-aholic is how evenly they burn. No annoying tunneling here! Just the soft crackle of the wood wick and a calming scent that travels well throughout my home.
One word….. Devine!
These will definitely be my go to candle brand now.
A great decor piece, Devine fragrance and the wide crackling wick creates a relaxing vibe.
I absolutely love the collection! They bring warmth and ambiance to every room in my home. The variety of scents creates a cozy atmosphere, whether I’m unwinding after a long day or setting the mood for a gathering. Perfect for daily use or special occasions. The flickering flame and wood wick adds a touch of magic, making any space feel inviting. Highly recommend candles for anyone looking to elevate their home experience!
